Shipping and delivery
Last update: 13/10/2026
1. Where we ship
We ship to Italy, to all European countries, to the United Kingdom, to Switzerland, and to the United States.
Destinations are grouped into four shipping zones:
| Zone | Destinations |
|---|---|
| Italy | The entire national territory, including islands (excluding Livigno and Campione d’Italia) |
| Europe | Austria, Belgium, Bulgaria, Czechia, Cyprus, Croatia, Denmark (excluding Greenland, Faroe Islands), Estonia, Finland (excluding Åland Islands), France (excluding Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre and Miquelon, New Caledonia, French Polynesia), Germany (excluding the Island of Heligoland, territory of Büsingen), Greece (excluding Mount Athos), Ireland, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands, Ceuta, Melilla), Sweden, Hungary. |
| UK and Switzerland | United Kingdom, Switzerland |
| USA | United States of America |
Some remote locations, minor islands, and hard-to-reach areas may involve longer transit times or a surcharge, which is always indicated at checkout before payment.
2. Indicative shipping costs
| Category | Italy | Europe | UK and Switzerland | USA |
|---|---|---|---|---|
| Chair Sets | €9.90 | €14.90 | €29.00 | €39.00 |
| Armchairs | €14.90 | €21.90 | €35.00 | €49.00 |
| Non-ceramic Tables | €39.90 | €59.90 | €89.00 | €109.00 |
| Ceramic Tables | €59.90 | €79.90 | €110.00 | €150.00 |
| Bookcases | €14.90 | €21.90 | €35.00 | €49.00 |
Free shipping
Shipping is free when spending thresholds are exceeded, calculated based on the value of products net of shipping costs:
| Zone | Threshold |
|---|---|
| Italy | €500 |
| Europe | €750 |
| UK and Switzerland | €1,500 |
| USA | €2,000 |
The exact cost of shipping, including any surcharges for the destination, is always indicated at checkout before completing the order.
3. Duties, taxes, and customs clearance
Orders in Italy and the European Union. The prices shown on the site include VAT. No customs duties or other import charges are due.
Orders to the United Kingdom, Switzerland, and the United States. These are shipments outside the customs territory of the European Union. Prices shown on the site and shipping rates do not include customs duties, import taxes, local VAT, sales tax, or customs clearance fees applied by the destination country, which are the recipient's responsibility and will be requested by the courier upon delivery.
The amount of these charges depends on the legislation of the destination country and cannot be determined by us in advance. We recommend you check with the customs authorities of your country before placing your order.
Refusing to accept the goods or pay customs charges will result in the return of the product: in this case, the provisions of point 7 (Absence at delivery and storage) will apply, with the actual costs of return transport charged to you.
4. Timelines
Order processing times are on average 1-3 business days from confirmation of payment.
From the time of shipment, the estimated delivery times are:
| Zone | Estimated delivery |
|---|---|
| Italy | 2-3 business days |
| Europe | 5-7 business days |
| UK and Switzerland | 5-7 business days, plus customs clearance time |
| USA | 5-7 business days, plus customs clearance time |
These times are estimates, not guaranteed deadlines: they may vary based on warehouse availability, the destination (remote, mountainous areas, Sardinia, Sicily, and minor islands), customs clearance times for non-EU shipments, holiday periods and sales, courier strikes or logistical difficulties, and other unpredictable events.
Customs storage times are not predictable or attributable to us and are not included in the estimated delivery times.
The maximum delivery period is in any case 30 days from the conclusion of the contract. If we are unable to meet this, you may invite us in writing to deliver within an appropriate additional period; if this is also not met, you have the right to terminate the contract and obtain a full refund (Art. 61 of the Consumer Code).
If the product is not immediately available in the warehouse, we will notify you of the first available shipping date.
5. How delivery takes place
Delivery is carried out by express courier, Monday to Friday, approximately between 8:00 AM and 6:00 PM. Delivery within specific time slots is not possible, unless otherwise agreed with the courier.
Delivery is curbside, near the vehicle: the courier is not required to bring the goods inside the home or to higher floors.
You can indicate an address other than the billing address (workplace, neighbor's address) and it is possible to arrange a delivery day by contacting us.
For deliveries outside Italy, the operating procedures, hours, and delivery conditions are those practiced by the local courier and may differ from those above.
Tables and multiple shipments of chairs usually travel on a pallet. The pallet and packaging are part of the shipment and their disposal is the customer's responsibility.
Do not throw away the packaging until you have checked the condition of the product and are sure you want to keep it: it is required for repacking in case of a return.
You will receive an email with the tracking number when the shipment is dispatched, allowing you to follow the delivery on the courier's website.
6. Checks to perform upon delivery
Upon delivery, before signing, check:
- The number of packages, which must match what is indicated in the transport document or shipping confirmation;
- The integrity of the packaging, which must not show signs of tampering, openings, crushing, or tearing.
In the presence of any anomaly, accept the goods "with reservation" (subject to checking), writing a detailed description of the problem on the courier's document (for example: “package with torn packaging on the top side” — a generic "subject to inspection" note is often not considered sufficient by couriers). Take photos of the package before opening it.
Then notify us of the incident at support@pazzodesign.it as soon as possible and in any case within 7 days, attaching the photos. See also the Legal Warranty of Conformity page.
7. Absence at delivery and storage
If the courier cannot find you at the indicated address, they will make a second attempt. If this is also unsuccessful, the goods will remain in storage at the nearest branch for a maximum of 10 business days; after this period, the order will be cancelled and the goods will be returned to our warehouse.
If you anticipate being absent, or if you need to change the delivery location, write to us immediately at support@pazzodesign.it indicating the order number: we can communicate the corrections to the courier. In the absence of such notice, any storage fees will be at your expense.
In case of cancellation due to failure to pick up, we will refund the price of the products net of shipping costs and any storage fees actually incurred, which we will document for you.
