Legal conformity warranty

Last update: 13/10/2026

1. What is covered

All products sold on this site are covered by the 24-month legal guarantee of conformity provided for by articles 128 et seq. of the Consumer Code (Legislative Decree 206/2005, as amended by Legislative Decree 170/2021).

We are liable to you for any lack of conformity that exists at the time of delivery and manifests itself within 24 months of that time. A product is compliant when it matches the agreed description, type, quantity, and quality, is fit for the purpose for which it is intended, and is supplied with the accessories and instructions provided.

The legal guarantee applies to the consumer Client. For purchases made with a VAT number, the guarantee for defects provided for by articles 1490 et seq. of the Civil Code applies instead, with notification required within 8 days of discovery and a limitation period of one year from delivery.

2. No need to report the defect within two months

For purchases made from January 1, 2022, the obligation to report the defect within two months of discovery has been repealed. You can therefore report the defect to us at any time within 24 months of delivery.

The action is, in any case, time-barred 26 months after delivery of the product.

3. Presumption in your favor

For defects that manifest within one year of delivery, it is presumed, unless proven otherwise, that they already existed at the time of delivery: you do not have to prove anything; it is we who must prove otherwise if necessary.

For defects that emerge in the second year, the burden of proving the existence of the defect at the time of delivery remains with you.

4. Your remedies

In the event of a lack of conformity, you have the right, at no cost, to choose between the repair and the replacement of the product, unless the requested remedy is impossible or excessively burdensome compared to the other.

You are entitled to a proportional reduction in price or to termination of the contract with a full refund when:

• we have not carried out the repair or replacement, or we have refused to do so;
• the defect persists despite our intervention;
• the defect is so severe as to justify immediate price reduction or termination;
• we have declared, or it is evident from the circumstances, that we will not proceed within a reasonable time or without significant inconvenience to you.

The right to termination is excluded if the defect is minor. A minor defect is defined as a defect that affects the use of the product to a negligible extent and can be easily eliminated. Examples in this category include missing screws or felt pads in the assembly kit, the absence of a hole cover, a scratch or paint burr in a spot not visible in the position of use, a slight aesthetic imperfection on the underside of a tabletop, or a slight looseness in a joint that can be eliminated by tightening.

Examples of defects that are not minor include a warped surface that does not lay flat, structural instability, cracks or structural failure, failure to meet the declared load capacity, delivery of a model, color, or size different from those ordered, as well as any defect that reappears after repair.

Repair and replacement take place at no cost to you, including shipping and collection costs, and within a reasonable time from notification.

5. What is not covered

The warranty does not cover defects resulting from:

• use not in accordance with the intended purpose or the provided instructions;
• incorrect assembly performed by the Client contrary to the instructions;
• normal wear and tear of parts subject to deterioration through use;
• accidental damage, impact, or overloading beyond the declared capacity;
• exposure to inadequate environmental conditions (e.g., indoor products placed outdoors or in humid environments);
• interventions or modifications performed by unauthorized third parties.

6. How to activate the warranty

Write to support@pazzodesign.it indicating:

• the order number and delivery date;
• a description of the defect;
• photographs documenting the problem and, if useful, the product label or code.

We will respond within 5 business days indicating how to proceed. Do not send the product before receiving our return authorization, to prevent the shipment from being lost or rejected.

7. Damage caused by transport

If the product arrives damaged due to an issue during transport, we ask you to report it to us as soon as possible and in any case within 7 days of delivery, attaching photographs of the damage and the packaging. This allows us to activate insurance coverage with the courier.

ℹ️ The 7-day period is a collaborative deadline, not a forfeiture deadline: if you exceed it, you do not lose your legal rights, but it may become more difficult for us to seek recourse against the courier. It is important, in any case, that upon delivery the package is accepted with reservation if the packaging is visibly damaged (see Shipping and delivery).

8. Conventional warranty

There is currently no commercial warranty provided in addition to the legal one.